Your pottery will be ready to collect one week from the date you painted and must be collected at the latest, three months from completion. We are unable to keep pottery any longer due to space.
Items painted, must be paid for on the day, whether finished or not, wanted or not.
If you do not finish painting on the day, you must pay a £5.00 studio fee on the day, to store an item and return to paint. It must be kept in the shop and completed within 2 weeks. You can paint for several hours if you wish to finish it. For this reason we highly recommend that you arrive at least two hours before closing time and are not in a rush during your visit.
It is our policy to charge for breakages if children are not adequately supervised. If the item is painted, it will be charged at full price and if not painted at 50%.
You can visit Mudpie for “just coffee” as long as it is during weekdays (term time) and not weekends or school holidays. It gets very busy and the sofa area is for people to leaf through books to plan their designs or waiting for a table.
Aggressive and intimidating behaviour towards staff or other customers will not be tolerated at any time and it will gain you a lifetime ban from our premises.
You must inspect your items when you collect. Please allow time for this.
It rarely happens but excessive use of paints, will incur a £5 studio fee. Paints/glazes must be used for the pottery only, not painting tables, papers, chairs, etc. We are a “Studio fee” free studio and would like it to remain this way so all who paint here can benefit from that discount.
You cannot bring in food, drink or decorations unless you have A)booked a party plan with us, B)it is baby food for under 1 year old or C) or it is an adult Thursday evening.
You cannot bring in Alcohol at Mudpie during the day unless you have booked the whole studio. To book the whole studio exclusively for 2 hours (daytime), you must at least have 40 guests and pay £7.50 non-refundable deposit for each guest (painting or not painting) when booking. Otherwise you can book the 2 hours for £500, no minimum guests.
Please do not use baby wipes in the studio. They do not allow glazes to adhere to the pottery properly. If you do use them, we cannot guarantee your piece of pottery.